Economy Energy

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Key information about Economy Energy

Economy Energy state that they are the smart, friendly answer to low-cost gas and electricity. It says that its customers save around £129 on average on their bills.

Economy Energy says it is a specialist in pay as you go energy and smart meter energy. It says its pay as you go tariffs allow you to take control of your energy and top up your gas and electricity as you need it. It says its smart meter tariffs mean you can enjoy accurate bills with no more estimates and automatic meter readings.

Economy Energy says it was set up because too many energy companies had been getting a bad deal for too long. Its mission is to ensure that customers are treated fairly and given the service they deserve at all times.

It pledges that:

  • It will always seek to provide excellent customer service and always treat you fairly.
  • It will work in a fair, honest, transparent, way.
  • The information it gives you will be complete, accurate and timely, in clear language, related to products and/or services that are appropriate to your needs, presented in a way that highlights the information that is relevant to you.

In 2017, a Which? survey of 23 energy companies in England, Wales and Scotland ranked Economy Energy seventeenth for customer satisfaction. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.

As well as gas and electricity, Economy Energy also provide mobile phone SIM bundles under the Economy Mobile brand.

Company history

Economy Energy was set up in 2012. In 2017 it reported having over 200,000 customers across the UK, which makes it one of the country’s fastest growing energy suppliers.

 

How to contact Economy Energy

Economy Energy says the best place to get answers to your questions is on its website at https://www.economyenergy.co.uk/customer-support/.

Post

If you wish to contact the company via post, you can write to them at the following address:

Economy Energy
Friars House
Manor House Drive
Coventry
CV1 2TE

Opening times

Lines are open on Monday to Friday from 8:00am to 8:00pm and on Saturday and Sunday from 8:00am to 4:00pm.

  • If you would like to speak to someone at Economy Energy, you can call 0333 103 9053.

Economy Energy says it always tries to answer calls within 60 seconds. It also says its advisors will be courteous and informed and offer clear help and assistance with any questions you have.

  • If you would like to make a complaint about Economy Energy, you can do this by calling 0333 103 9053.
  • Lines are open Monday to Friday from 9:00am to 5:00pm.
  • You can email customer.complaints@economyenergy.co.uk
  • Or you can write to Customer Complaints, Economy Energy, Friars House, Manor House Drive, Coventry, CV1 2TE.

Head office

A map showing their head office location can be found below.

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Help for low income families or those in debt

If you are struggling to pay your energy bills, Economy Energy says the first thing you should do is contact them. Their advisors are on hand to talk you through your options based on your circumstances.

Options might include setting up a sustainable and affordable payment plan. If you have a prepayment meter (or would like a prepayment meter) a recovery rate can be loaded onto your meter so you can repay your debt and still have enough credit to continue to power your home.

If you get Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance or Pension Credit, you can pay your fuel arrears direct from your benefit payments via the Fuel Direct scheme. If you are interested in this scheme you should talk to your local JobCentre Plus.

If you would like independent advice, Economy Energy works with StepChange, which offers free debt management advice. You can call them confidentially on 0800 138 1111 or visit the website at https://www.stepchange.org/.

Economy Energy also offers details of organisations that offer free help and support if you are worried about money:

  • National Debtline: telephone: 0808 808 4000, web: https://www.nationaldebtline.org/
  • Consumer Credit Counselling Service: telephone: 0800 138 1111, web: https://credit.org/cccs/
  • Citizens Advice: telephone: 0345 404 0506, web: https://www.citizensadvice.org.uk/

Economy Energy also provides tips to help you reduce your energy usage and save money on your energy bills. It breaks the tips down into the following areas:

  • Entertainment
  • In the kitchen
  • Storing your food
  • Warming up
  • Staying warm
  • Keeping the lights on
  • tUsing hot water
  • Doing the laundry

Economy Energy also suggests contacting your local energy advice centre for independent, expert advice. In England and Wales the number to call is 0300 123 1234. Alternatively you can email energy-advice@est.org.uk.

Warm Home Discount Scheme

Economy Energy is not part of the Warm Home Discount Scheme because it says it already provides some of the most affordable energy rates in the UK. However, it says it hopes to be part of the scheme soon.

The government’s Warm Home Discount Scheme gives eligible people a £140 discount on their electricity bill between October and April.

You are automatically eligible for the scheme if your energy company is part of the scheme and you get the Guarantee Credit element of Pension Credit. You may be eligible if your energy company is part of the scheme and you are on a low income or if you receive certain means-tested benefits.

The Warm Home Discount Scheme payment doesn’t affect your annual Winter Fuel Payment or any Cold Weather Payment you may receive.

For more information on the Warm Home Discount Scheme you can visit www.gov.uk/the-warm-home-discount-scheme/

Further Information

Fuel Sources

The energy industry regulator requires energy companies to provide information on where they source their electricity from. They are also required to provide information on their carbon dioxide emissions and radioactive waste. Economy Energy gives these figures for April 2015 to March 2016 as follows:

Current Economy Energy tariffs

Tariff Name Variable Tariff Fixed Rate Tariff Exit Fees
2 Year Saver Yes No £30.00, 24 months
Direct Saver (Fixed) v1.0 No Yes £25.00, 12 months
Evergreen Capped No Yes No exit fees
Evergreen Capped (Eco7) No Yes No exit fees
Evergreen Direct Saver Yes No No exit fees
Online Saver No Yes £25.00, 12 months
Smart Saver No Yes £25.00, 12 months
Smartpay 2017 (v1) No Yes No exit fees

Reviews

Economy Energy has a ‘Poor’ Trustpilot rating of 2.6 out of 5 stars based on 10,545 customer reviews.

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